Practice Policies

Learn more about our holistic medical center by clicking on the topics below.

Getting In Touch


Current patients may contact the office via secure message on the patient portal, via the patient text number on the portal, or by calling the office at (803) 881-9990. If you need to leave a voicemail, your call will be returned as soon as possible by the next clinic day. Secure messages are checked daily and will be responded to as soon as possible. Please be aware that though we make every effort to answer messages the same day, providers are sometimes very busy and may not be able to respond right away. Regular clinic hours are Monday, Wednesday, and Friday from 10:00 am to 7:00 pm. New patients can request an appointment via the website, via email (info@arborvitaemedical.com) or via the main office number at (803) 881-9990.




Care During Holidays and Vacations


Your provider does not provide care during holidays or scheduled time out of the office; however, another provider will be available for urgent needs during these times. Whenever possible, patients will be given advance notice of time away from the practice so that appointments can be scheduled accordingly. These dates will be listed on the website and sent out via email.




Medication/Supplement Refills


Refills should be done during the office visit, and we will give enough refills until the next visit. When you are running low, please notify us at least 48 hours before running out of medication. We do not refill any medicines after hours (with exceptions for emergencies). Please clarify medication/supplement name, dose, and quantity at time of refill request. Please message to request supplement refills 10 business days prior to need, as these will require time to order and ship. Provide the appropriate detailed information such as the name of the supplement(s), liquid or capsules, count, flavor, etc.




Labs and Testing


All patients are responsible for lab charges that are not included in the membership fee. We are not responsible for the fees and insurance coverage of these labs. Please verify coverage before agreeing to or submitting the lab test.




Late Appointments and No Shows


If a patient is more than 15 minutes late for an appointment, they will be asked to reschedule. We promise minimal waiting room time and prolonged visits because we value our patient's time; please value ours too. This is the only way we can ensure the delivery of a valuable office experience and prolonged visit times.

We understand life happens, and there may be an occasion when you have to miss an appointment. Please do your best to let us know before your appointment time. If a patient has a 2nd "no-show" visit at any point during their membership, they will be charged a $50.00 "no-show" fee and this will apply for all no-shows going forward. Again, we strive to provide accessible, affordable and attentive care to our patients so please respect these parameters. Consider the fact that if you do not show up for your appointment, there may have been another patient with an acute issue that could have been seen. Of course, we will give careful consideration to emergency issues.




Confidentiality


This clinic abides by federal privacy regulations and keeps your protected health information (PHI) confidential. Your PHI may be disclosed to plan your treatment or in determining eligibility for coverage. You have a right to review and receive a copy of the complete Notice of Privacy Practices which outlines the full policy.